Terms and Conditions
for Lightfoot Cleaning Services

Lightfoot Cleaning Services provides residential and commercial cleaning services as described on our website and in our marketing materials. The specific services provided will be agreed upon at the time of booking, including any special requirements or instructions.

• Booking Process: You can book our cleaning services through our website, phone, or other designated platforms.

• Confirmation: Once a booking is made, you will receive a confirmation of the scheduled time and date for the cleaning service. If there are any issues with the scheduling, we will contact you promptly.

• Rescheduling and Cancellations: If you need to reschedule or cancel your cleaning service, please notify us at least [insert number] hours in advance. Cancellations or changes made after this period may be subject to a cancellation fee as outlined below.

• Payment Methods: Payment for services can be made via credit card, debit card, or other accepted payment methods.

• Pricing: The price for our cleaning services is based on the specific services you request, the size of the area to be cleaned, and any additional requests. Pricing will be confirmed at the time of booking.

• Late Payments: Any outstanding payments must be settled before the next scheduled service. Failure to do so may result in a suspension of services.

• Cancellation Notice: Cancellations made less than [insert number] hours before the scheduled cleaning may incur a cancellation fee of [insert amount or percentage] of the total service fee.

• No-Show Fee: If you are not present at the scheduled time or cannot provide access to the premises, a no-show fee of [insert amount] will be charged.

• Access to Property: You are responsible for providing us with the necessary access to your property at the scheduled time. If access is not granted, we may charge a no-show fee.

• Pet and Personal Property: Please inform us of any pets, fragile items, or specific instructions before the cleaning service. While we take every precaution, we are not responsible for any damage caused to items that are not disclosed or secured.

• Safety and Security: Ensure that the cleaning area is safe for our staff. Lightfoot Cleaning Services is not responsible for any accidents or injuries that occur due to unsafe conditions at your property.

We strive to provide the highest level of service and customer satisfaction. If you are not satisfied with the quality of our cleaning service, please notify us within [insert number] hours, and we will make arrangements to rectify the issue. This guarantee applies only to services that were completed as originally requested.

• Damage to Property: While we take great care in cleaning your property, Lightfoot Cleaning Services is not liable for any damage to personal property, fixtures, or fittings unless such damage is caused directly by our negligence or misconduct.

• Force Majeure: We are not liable for delays or failure to perform services due to circumstances beyond our control, including but not limited to weather conditions, accidents, strikes, or other events of force majeure.

Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data.

Lightfoot Cleaning Services reserves the right to modify, update, or amend these Terms and Conditions at any time. Any changes will be posted on this page, and the revised Terms will be effective immediately upon posting. We encourage you to review these Terms periodically for any updates.

You agree to indemnify and hold harmless Lightfoot Cleaning Services, its employees, agents, and contractors from any and all claims, damages, losses, and expenses arising out of your use of our services, including any damage to your property or injury to persons caused by your negligence or failure to comply with these Terms.

• Governing Law: These Terms are governed by and construed in accordance with the laws of the United Kingdom.

• Arbitration: Any disputes or claims arising from these Terms shall be resolved through binding arbitration in London, United Kingdom, under the rules of the [London Court of International Arbitration (LCIA)].

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Lightfoot Cleaning Services
Email: colin@lightfootcleaningservices.co.uk
Phone: 07900  667 415
Address: 16 Park Ave, Shotton, Deeside CH5 1QN