Privacy Policy

We collect personal information to provide you with our cleaning services and improve your experience. The types of information we may collect include:

• Personal Identification Information: Name, address, phone number, email address, and payment information.

• Service Information: Specific cleaning services requested, preferred schedule, and other details related to our services.

• Usage Data: Information about how you interact with our website or mobile application (e.g., IP address, browser type, operating system, etc.).

We use your personal information for the following purposes:

• To provide and manage our cleaning services.

• To communicate with you about your service request, scheduling, and other customer service inquiries.

• To process payments and manage billing.

• To improve and customise our services based on your preferences.

• To send marketing communications, if you have opted in to receive such information.

• To comply with legal obligations and resolve disputes.

We do not sell, rent, or trade your personal information. However, we may share your information in the following cases:

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business (e.g., payment processors, marketing platforms, etc.), but they are required to protect your information.

• Legal Requirements: We may disclose your information when required by law, such as to comply with a subpoena, court order, or other legal processes.

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.

• Correction: You may request corrections to inaccurate or incomplete personal information.

• Deletion: You can request the deletion of your personal information, subject to applicable legal restrictions.

• Opt-out of Marketing: You can opt-out of receiving marketing communications by following the unsubscribe instructions provided in the communication or contacting us directly.

We may use cookies and other tracking technologies to improve your experience on our website. These technologies help us remember your preferences, analyse website traffic, and deliver personalised content.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. Please check this page regularly for updates.

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Lightfoot Cleaning Services
Email: colin@lightfootcleaningservices.co.uk
Phone: 07900  667 415
Address: 16 Park Ave, Shotton, Deeside CH5 1QN